سياسة الاسترداد

We offer a 30-day return window from the date you receive your order. If 30 days have passed since delivery, unfortunately, we are unable to offer a refund or exchange.

To be eligible for a return, your item must meet the following criteria:

• The product must be unopened, unused, and in its original condition

• All original packaging, tags, seals, and components must be intact

• A valid proof of purchase (e.g., order confirmation, receipt) is required

To initiate a return, please contact our customer care team at info@badabeauty.com with your order details and reason for return.

Once your return request is reviewed and approved, we will provide you with a return shipping label and detailed instructions on how to return your item. Please do not send any items back without receiving prior approval, as unauthorized returns will not be accepted.

If you have any questions regarding returns, feel free to contact us anytime at info@badabeauty.com. Our team is happy to assist you.

Please note: Due to hygiene and safety regulations, certain items are non-returnable. See our “Exceptions / Non-returnable Items” section for details.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Due to the nature of our products and for hygiene and safety reasons, we are unable to accept returns for the following items:

• Products that have been opened, used, or tampered with

• Items with broken seals or damaged packaging

• Any product that shows signs of use or wear, including partial usage

• Items returned without their original packaging and components

As we specialize in the trade of cosmetic and skincare products, customer safety is our top priority. Once a product has been opened or used, it can no longer be resold or guaranteed as safe for use by another customer. Therefore, all sales of opened, used, or damaged items are considered final and non-returnable.

We kindly ask our customers to carefully review product details before purchasing and to reach out to us with any questions prior to completing their order. Thank you for your understanding and support.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period begins on the day you (or a third party you designate) receive the last item of your order.

How to exercise your right of withdrawal

To initiate a return or cancellation, log in to your customer account at https://account.badabeauty.com and submit a request through your Orders page. You will receive an automatic confirmation of your request by email.

Returning items

After notifying us of your withdrawal, you must return the items within 14 days. [Specify who bears return shipping costs — e.g., "Return shipping costs are at your expense" or "We provide a prepaid return label."]

Refunds

We will refund all payments received from you, including standard outbound shipping costs, within 14 days of receiving your return or proof of shipment, whichever comes first. We will use the same payment method you used for the original transaction.

Exemptions

The right of withdrawal does not apply to: sealed goods that are not suitable for return due to health or hygiene reasons once unsealed; [add any other applicable exemptions for your product types].

Refunds Not EU
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, first we request a invoice of return, then you’ll be automatically refunded (with refund cost) on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@badabeauty.com.