FAQ's
Are your products authentic?
Yes, all products sold at BadaBeauty are
100% authentic. We source them directly from authorized distributors or trusted
wholesalers with valid invoices.
When will my order be shipped?
Orders are typically processed and shipped
within 1-2 business days. Please note that during high-volume periods,
processing times may be slightly longer.
How long does shipping take?
We offer several international shipping
options:
- Standard Shipping: 7–14 business days
- Economy Shipping: 5–7 business days
- Express Shipping: 3–5 business days
What should I do if there is a problem with my order?
If you experience any issues with your
order (e.g., wrong item, damaged product, missing items), please contact us
within 7 days via our contact form or at info@badabeauty.com. Customer
satisfaction is our priority.
Do you accept returns?
Due to hygiene reasons, opened cosmetic
products are not eligible for return. However, if the product is unused and in
its original packaging, you can request a return within 7 days of delivery.
Return shipping costs are the customer's responsibility.
Are the products K-Beauty approved?
Yes, all our products meet K-Beauty
standards and are tested and approved for safe use (If you are allergic to the ingredients It's not safe to use). You can check each
product’s description and ingredient list to see if it suits your skin type.
Which payment methods do you accept?
We currently accept secure payments via the following methods:
- Credit/Debit Cards (Visa, Mastercard, Discover, American Express)
- Apple Pay, Google Pay, Shop Pay
- Amazon Pay
How can I track my order?
Once your order is shipped, you will
receive a tracking number via email. You can track your shipment through our
'Order Tracking' page or directly on the carrier’s website.
How do I choose the right products for my skin type?
Each product page contains detailed
descriptions and ingredient information. We will soon launch our 'Skin Type
Guide' tool to help you find the most suitable products.
How can I contact you?
You can reach us anytime through our
contact page or via email at: info@badabeauty.com
- You can also reach out to us through Instagram DMs and WhatsApp.